FAQs

How do I care for wood beads?


The wood used in Rainework mala jewelry is genuine wood. As such, over time it will begin to change it's appearance slightly. Some woods get darker, some will fade; these changes are part of the beauty of each piece. Wooden beads can also change in ways that are much less desireable; if they are frequently wet or left in damp conditions the wood can swell. If on the other hand they are frequently wet then dried or exposed to chemicals and/or harsh soaps on a regular basis, the wood can be stripped of it's oils and crack. To preserve your beads, when you are not wearing your wood bead mala store it out of direct sunlight. If it does get wet, make sure it has a chance to dry well and then buff the beads with a soft cloth. If you would like to wash the mala after extended use, warm water with diluted mild soap is best; just submerge the mala and run the beads through your fingers to wipe the surface. Once clean, dry on a towel and allow the piece to fully air dry. You can also treat your wooden beads with oil to keep the wood moisturized. Simply add pure essential oil to your hands and use your fingers to rub the oil into the beads. Buff with a soft cloth. Note: adding oil may in some cases cause the wood to darken. If in doubt, try a single bead. Beads that have a specific set of care instructions will always include information on the product page itself. Look for a heading that mentions 'Care' for any specific concerns surrounding the use of a material.




How do I care for stone beads?


The stones used in Rainework mala jewelry are genuine, naturally coloured stones. While each stone is unique, there are some basic care instructions that apply to MOST pieces. To preserve the smooth finish of stone beads, it is best to keep your mala in a safe place out of direct sunlight and away from surfaces that might scratch the beads. Certain stones can be damaged by repeated exposure to perfumes, harsh cleaners or chemicals; if your mala does come into contact with any of these materials simply give it a good rinse and dry with a soft cloth. If you would like to clean your mala after extensive use, you may choose to use warm water with diluted, mild soap. Submerge the piece and run the beads through your fingers to clean the surface. Dry the piece, allow it to fully air dry and then buff with a soft cloth. IMPORTANT: some natural gemstones are much more sensitive than others to specific methods of cleaning, exposure to water and even to sunlight. Always look for the 'Care' section on each product page for instructions that are specific to each particular stone.




Can I wear a mala even if I don't meditate or "do" yoga?


Absolutely. Traditionally, malas are used in the practice of meditation and prayer and are therefore articles of faith, however you do not have to practice meditation or be associated with any specific faith to wear them. You may choose to wear a mala for simple ornamentation, to complete a look, because you love a certain stone or colour, to keep the energy of a stone or colour with you, for crystal healing purposes, for meditation or for any reason that draws you to a piece.




What is your privacy policy?


We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. We collect such Non-personal and Personal Information for the following purposes: To provide and operate the Services; To provide our Users with ongoing customer assistance and technical support; To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages; To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; To comply with any applicable laws and regulations. Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, and postal mail. Rainework uses essential cookies for the following reasons: To provide a great experience for your visitors and customers. To identify your registered members (users who registered to your site). To monitor and analyze the performance, operation and effectiveness of Wix's platform. To ensure our platform is secure and safe to use. Rainework also employes the use of http cookies for the purpose of running Google Analytics. The Google Analytics JavaScript libraries use HTTP Cookies to "remember" what a user has done on previous pages / interactions with the website. To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout. If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at slraraine76@gmail.com or send us mail to: 86 Cole Road, Guelph Ontario Canada, N1G 4S3.





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